What is your typical process for working with a customer?
I ask if they need photos for an event or a session. (Both are priced differently.) After hearing the customer’s expectations, I answer questions and send an estimate. Then we set a date, time, and location.
Within two days, I send an agreement via email, and that’s when the customer signs and pays a non-refundable retainer fee in order to save their date. Here’s when we exchange Pinterest photo ideas if there are any. If not, I have plenty of ideas.
A week before the session, I send an email explaining what to wear, along with what to expect. A day before the session, I send a reminder with the location/time.
Finally, on the day of the session, I’ll guide you through the entire photoshoot! After the session, I edit the images. Then, within 7-14 days I deliver the images! Read a more in-depth explanation here.
What should the customer know about your pricing (e.g., discounts, fees)?
• I require a non-refundable Retainer fee to reserve your date. This is 30% of the total payment, which is used to secure a photo session. This will be subtracted from the total payment.
• Payment plans are available. Communicate with me if you need one.
• If the event is months/years from now, I will create a payment plan, so customers won’t pay everything upfront.
• There is an additional travel fee if the location is more than 15 miles away from my location (77040).
• While each session lasts between 45 and 60 minutes, a fee will be charged for additional time.
• Any fees not mentioned here are listed in the agreement.
• All clients get a FREE outdoor session after their 4th paid session
What education and/or training do you have that relates to your work?
My photography education dates all the way back to High School. That’s where I took my first Photography course and learned the basics of photography, editing, and composition. After, I was a production assistant at HCCTV, where I learned hands-on how to shoot, edit video, and sharpened my Photoshop skills. I’ve also worked as a photographer with Provine School Pictures. Additionally, I have a Bachelor’s degree in Journalism, this field trained me to work in media production. I’ve won several awards in video production. If you’d like to learn more about me, check out my full resume here: RomeroAlba.com/CV
How did you get started doing this type of work?
After my mother saw my interest in Commercial Photography, she bought me my first DSLR camera on my birthday when I was 15 years old. (Thanks mom!)
What types of customers have you worked with?
I’ve worked with brides & grooms, couples, soon-to-be moms, sweet 16 girls, quinceañeras, and CEOs.
How long does it take before we receive our photographs? | Turnaround time
For digital files: 7 to 14 days.
For prints: 14 to 28 days.
Do you provide RAW files?
No, but I promise to give you the best photographs of our session!
How will I receive my photographs?
I deliver all photos via an online gallery. There, customers can download their images as many times as they want until the link expires, after 21 days.
Do you offer prints/albums?
Yes, clients have the option to purchase a large print package on the link of their online gallery. If you can’t find it, please let me know. I don’t offer small 4×6 prints because you can get those for free here: https://www.freeprints.com/
Do you offer studio photo sessions?
Yes, I offer studio photography. This type of session is done indoors, using studio lighting and backdrops. I also offer in-home studio sessions, where I take my equipment and clients get their pictures taken in the comfort of their homes! Lastly, I also offer outdoor photo sessions.
Do you have different packages?
Yes, check them out here.
Where do you take the outdoor photo sessions?
Here’s a list of places around Houston where we can do your next session.
How long do the sessions last?
Outdoor photo sessions last from 45 to 60 minutes. For extended families, it can last up to two hours. Indoor sessions usually don’t last longer than 45 minutes.
How many outfit changes can we have?
This depends on the package the client chooses. Usually, 1-2 outfits.
Describe a recent project you are fond of. How long did it take?
I am most proud of doing a smash cake session. This was planned 3+ months in advance. After it was requested, I began looking for ideas and purchasing the decorations I would need. Everything was ready a month before the session, so it was a breeze and stress-free.
What advice would you give a customer looking to hire a provider in your area of work?
Invest your money with a photographer that matches your needs. If a photographer hasn’t mentioned something you’re looking for, ask if they offer it.